Return Policy

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery.

For custom-made or personalized items please find someone with the same initials as we can not accept returns. Credit for your returned item(s) will be refunded back to your account in the same form of your payment method used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.

We don’t offer cash refunds after 14 days.

All returns/exchanges must be sent by mail and must be returned within 30 days from the day the order was shipped to My Name is TED Ltd. 11 Prospect Avenue, Mullingar, Co. Westmeath.

We do not offer free returns.

We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail. Don’t worry though if you have opted for our tracking solution you will find it regardless.

To return or exchange by mail, please follow these instructions:

  1. Complete the required information on the packing slip included with your package.
  2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
  3. Affix the addressed and return label to your return package.

If you have opened the product packaging, or you have damaged the packaging so that it cannot be reused, we reserve the right to provide you with a partial refund only. You must retain your original registered/recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.

Returning a gift

Gifts purchased online can be returned or exchanged by mail when accompanied by the gift receipt or original packing slip

My name is TED Ltd reserves the right to modify its return and exchange policy at any time.

Cancellation

If you wish to cancel an order please inform us in writing as soon as possible by sending an email to orders@mynameisted.ie with the Subject heading of “Order Cancellation”. Please include your Order ID number in this email. If we receive your order cancellation instruction before we have dispatched the goods to you, you are entitled to a full refund.